SHIPPING:
We charge the customer ONLY the shipping fees that UPS charges us.

That amount cannot be determined until your order is weighed and entered into UPS on the day it ships. We feel that this method is more fair to you than to assign preset shipping fees, when in reality the actual cost may be less than an assigned fee.

Should you need to know your shipping charges before you receive the invoice with your package, please note that in the comments section on the order form and they will be emailed to you the day your package ships out.

All orders will normally ship within a maximum of five business days. Generally Internet orders ship within two business days. We will either phone or e-mail you if we anticipate any delay in your order. We ship only UPS and do not use U.S. mail therefore, we cannot ship to a P.O. Box.

PAYMENT:
We accept both Master Card and Visa

RETURNS:
No returns will be accepted without prior authorization. They must be in the original carton and packaged properly.

DAMAGED PRODUCTS:
Damage must be reported immediately upon receipt. Customer must keep the original carton and packing for inspection by UPS. A UPS call tag will be issued to pick up your product and it will be returned to us. At that time, a credit will then be issued to your account.

OUR GUARANTEE:
We are a family owned and operated company and our goal is to provide you with a quality product at a reasonable price. Your satisfaction is our number one priority. If you are not completely satisfied with all or part of your order, please contact us immediately to arrange for a credit or replacement.